Grievance Response Rate
type: Concept
broader: governance
definition: Percentage of grievances received through formal mechanisms that were acknowledged and addressed within the defined response timeframe.
in scheme: performance-metrics
notation: 08.04
scope note: ESRS S1-17, S2-11; GRI 2-25, 2-26; UN Guiding Principles Principle 31.
aggregation method: average
allowed unit: P1
improvement direction: higher